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Panthers COO Yormark Is An "Usher For A Day"

Tuesday, 10.17.2006 / 12:00 AM / News
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Panthers COO Yormark Is An \"Usher For A Day\"

New Program Leads To Better Customer Service At The BankAtlantic Center

SUNRISE, Fla. – During the Florida Panthers win over the Tampa Bay Lightning on Friday night, Sunrise Sports & Entertainment COO Michael Yormark took a break from his normal duties to take part in the new "Usher for a Day" program at the BankAtlantic Center.

Yormark led off this new customer service enhancement program by spending most of the Panthers-Lightning game ushering fans to their seats and tending to any needs, questions or concerns they had during the game.

"Our organization has worked extremely hard to enhance our fans overall entertainment experience at the BankAtlantic Center," Yormark said. "Frankly, we have made a point of exploring every possible option in improving our customer service. While, the 'Usher for a Day' program is certainly one of the more creative and successful options we've come up with, it is just part of our continued overall mission to be the most fan-friendly organization in professional sports."

The "Usher for a Day" program is designed to give SSE staff members a first hand look at the guest experience, ultimately leading to improved customer service throughout the BankAtlantic Center. Staff members participating in the program are given the opportunity to work side-by-side with SSE's support services team and pinpoint areas for change and improvement.

In addition to Yormark, General Manager and Vice President of Building Operations Brett Stefansson has already participated in the program.

UPCOMING EVENTS

SCHEDULE

HOME
AWAY
PROMOTIONAL

STANDINGS

EASTERN CONFERENCE
  TEAM GP W L OT GF GA PTS
1 PIT 31 21 6 4 99 71 46
2 TBL 33 20 10 3 110 87 43
3 NYI 31 21 10 0 99 89 42
4 DET 32 17 7 8 92 80 42
5 MTL 33 20 11 2 88 82 42
6 TOR 32 19 10 3 110 91 41
7 FLA 30 14 8 8 68 76 36
8 WSH 31 15 10 6 91 85 36
9 BOS 32 16 13 3 81 83 35
10 NYR 29 15 10 4 89 79 34
11 OTT 31 13 12 6 82 86 32
12 CBJ 31 13 15 3 76 100 29
13 PHI 31 11 14 6 81 92 28
14 BUF 32 13 17 2 62 100 28
15 NJD 33 11 16 6 74 96 28
16 CAR 31 9 19 3 66 88 21

STATS

2014-2015 REGULAR SEASON
SKATERS: GP G A +/- Pts
N. Bjugstad 30 12 7 2 19
A. Ekblad 30 5 13 5 18
J. Jokinen 29 3 13 -1 16
B. Boyes 29 5 9 0 14
J. Hayes 23 7 6 2 13
J. Huberdeau 27 3 9 2 12
V. Trocheck 19 2 9 4 11
S. Bergenheim 20 5 4 2 9
S. Upshall 19 4 5 1 9
T. Fleischmann 28 3 5 7 8
 
GOALIES: W L OT Sv% GAA
R. Luongo 12 6 6 .926 2.24
A. Montoya 2 2 2 .915 2.27
 
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