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Panthers COO Yormark Is An "Usher For A Day"

Tuesday, 10.17.2006 / 12:00 AM ET / News
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Panthers COO Yormark Is An \"Usher For A Day\"

New Program Leads To Better Customer Service At The BankAtlantic Center

SUNRISE, Fla. – During the Florida Panthers win over the Tampa Bay Lightning on Friday night, Sunrise Sports & Entertainment COO Michael Yormark took a break from his normal duties to take part in the new "Usher for a Day" program at the BankAtlantic Center.

Yormark led off this new customer service enhancement program by spending most of the Panthers-Lightning game ushering fans to their seats and tending to any needs, questions or concerns they had during the game.

"Our organization has worked extremely hard to enhance our fans overall entertainment experience at the BankAtlantic Center," Yormark said. "Frankly, we have made a point of exploring every possible option in improving our customer service. While, the 'Usher for a Day' program is certainly one of the more creative and successful options we've come up with, it is just part of our continued overall mission to be the most fan-friendly organization in professional sports."

The "Usher for a Day" program is designed to give SSE staff members a first hand look at the guest experience, ultimately leading to improved customer service throughout the BankAtlantic Center. Staff members participating in the program are given the opportunity to work side-by-side with SSE's support services team and pinpoint areas for change and improvement.

In addition to Yormark, General Manager and Vice President of Building Operations Brett Stefansson has already participated in the program.

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STANDINGS

EASTERN CONFERENCE
  TEAM GP W L OT GF GA PTS
1 WSH 51 38 9 4 166 114 80
2 FLA 53 31 16 6 143 118 68
3 NYR 53 30 18 5 150 135 65
4 TBL 52 29 19 4 138 123 62
5 BOS 52 28 18 6 151 137 62
6 DET 53 27 18 8 133 131 62
7 PIT 52 27 18 7 138 132 61
8 NYI 51 27 18 6 143 127 60
9 NJD 54 26 21 7 120 122 59
10 CAR 54 24 21 9 130 142 57
11 MTL 54 26 24 4 143 143 56
12 OTT 54 25 23 6 153 166 56
13 PHI 51 23 19 9 121 133 55
14 BUF 53 21 26 6 120 139 48
15 TOR 51 19 23 9 117 140 47
16 CBJ 54 21 28 5 135 168 47

STATS

2015-2016 REGULAR SEASON
SKATERS: GP G A +/- Pts
J. Jagr 50 16 21 11 37
J. Huberdeau 53 10 27 9 37
A. Barkov 43 16 19 13 35
J. Jokinen 53 10 25 11 35
V. Trocheck 53 17 16 3 33
R. Smith 53 16 15 10 31
B. Pirri 49 10 13 -5 23
A. Ekblad 49 10 12 20 22
B. Campbell 53 4 16 16 20
N. Bjugstad 38 9 8 -4 17
 
GOALIES: W L OT Sv% GAA
R. Luongo 23 13 5 .930 2.13
A. Montoya 8 3 1 .929 2.01

 
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