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Panthers COO Yormark Is An "Usher For A Day"

Tuesday, 10.17.2006 / 12:00 AM / News
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Panthers COO Yormark Is An \"Usher For A Day\"

New Program Leads To Better Customer Service At The BankAtlantic Center

SUNRISE, Fla. – During the Florida Panthers win over the Tampa Bay Lightning on Friday night, Sunrise Sports & Entertainment COO Michael Yormark took a break from his normal duties to take part in the new "Usher for a Day" program at the BankAtlantic Center.

Yormark led off this new customer service enhancement program by spending most of the Panthers-Lightning game ushering fans to their seats and tending to any needs, questions or concerns they had during the game.

"Our organization has worked extremely hard to enhance our fans overall entertainment experience at the BankAtlantic Center," Yormark said. "Frankly, we have made a point of exploring every possible option in improving our customer service. While, the 'Usher for a Day' program is certainly one of the more creative and successful options we've come up with, it is just part of our continued overall mission to be the most fan-friendly organization in professional sports."

The "Usher for a Day" program is designed to give SSE staff members a first hand look at the guest experience, ultimately leading to improved customer service throughout the BankAtlantic Center. Staff members participating in the program are given the opportunity to work side-by-side with SSE's support services team and pinpoint areas for change and improvement.

In addition to Yormark, General Manager and Vice President of Building Operations Brett Stefansson has already participated in the program.

SCHEDULE

HOME
AWAY
PROMOTIONAL

STANDINGS

EASTERN CONFERENCE
  TEAM GP W L OT GF GA PTS
1 TBL 48 30 14 4 156 127 64
2 NYI 46 31 14 1 151 129 63
3 DET 47 27 11 9 139 119 63
4 MTL 45 29 13 3 123 106 61
5 PIT 46 26 12 8 138 117 60
6 NYR 44 27 13 4 134 106 58
7 WSH 46 24 13 9 137 120 57
8 BOS 48 25 16 7 126 121 57
9 FLA 44 20 14 10 107 122 50
10 OTT 46 19 18 9 126 128 47
11 TOR 48 22 23 3 142 150 47
12 PHI 48 19 22 7 130 146 45
13 CBJ 45 20 22 3 113 142 43
14 NJD 47 17 22 8 107 134 42
15 CAR 46 16 25 5 98 120 37
16 BUF 47 14 30 3 89 167 31

STATS

2014-2015 REGULAR SEASON
SKATERS: GP G A +/- Pts
N. Bjugstad 44 15 12 1 27
J. Huberdeau 41 8 17 1 25
A. Ekblad 44 6 19 7 25
J. Jokinen 43 4 20 0 24
J. Hayes 36 13 7 1 20
B. Boyes 42 9 11 1 20
S. Bergenheim 33 7 9 4 16
T. Fleischmann 38 5 8 9 13
V. Trocheck 28 4 9 6 13
D. Kulikov 39 1 12 -2 13
 
GOALIES: W L OT Sv% GAA
R. Luongo 17 10 8 .923 2.32
A. Montoya 3 4 2 .887 3.09
 
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