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Panthers COO Yormark Is An "Usher For A Day"

Tuesday, 10.17.2006 / 12:00 AM ET / News
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Panthers COO Yormark Is An \"Usher For A Day\"

New Program Leads To Better Customer Service At The BankAtlantic Center

SUNRISE, Fla. – During the Florida Panthers win over the Tampa Bay Lightning on Friday night, Sunrise Sports & Entertainment COO Michael Yormark took a break from his normal duties to take part in the new "Usher for a Day" program at the BankAtlantic Center.

Yormark led off this new customer service enhancement program by spending most of the Panthers-Lightning game ushering fans to their seats and tending to any needs, questions or concerns they had during the game.

"Our organization has worked extremely hard to enhance our fans overall entertainment experience at the BankAtlantic Center," Yormark said. "Frankly, we have made a point of exploring every possible option in improving our customer service. While, the 'Usher for a Day' program is certainly one of the more creative and successful options we've come up with, it is just part of our continued overall mission to be the most fan-friendly organization in professional sports."

The "Usher for a Day" program is designed to give SSE staff members a first hand look at the guest experience, ultimately leading to improved customer service throughout the BankAtlantic Center. Staff members participating in the program are given the opportunity to work side-by-side with SSE's support services team and pinpoint areas for change and improvement.

In addition to Yormark, General Manager and Vice President of Building Operations Brett Stefansson has already participated in the program.

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AWAY
PROMOTIONAL

STANDINGS

EASTERN CONFERENCE
  TEAM GP W L OT GF GA PTS
1 x - NYR 74 47 20 7 226 172 101
2 MTL 75 46 21 8 197 167 100
3 TBL 76 46 23 7 244 198 99
4 PIT 75 41 23 11 207 188 93
5 NYI 76 44 27 5 230 211 93
6 DET 74 40 22 12 216 201 92
7 WSH 75 40 25 10 218 186 90
8 BOS 75 37 25 13 199 195 87
9 OTT 73 37 25 11 213 195 85
10 FLA 74 34 26 14 184 202 82
11 PHI 76 30 29 17 198 219 77
12 CBJ 74 35 35 4 203 230 74
13 NJD 74 31 31 12 166 189 74
14 CAR 73 27 36 10 170 201 64
15 TOR 75 27 42 6 194 241 60
16 BUF 74 20 46 8 141 249 48

STATS

2014-2015 REGULAR SEASON
SKATERS: GP G A +/- Pts
J. Huberdeau 71 13 32 7 45
N. Bjugstad 72 24 19 -7 43
J. Jokinen 73 7 33 -1 40
J. Jagr 69 13 25 -4 38
B. Boyes 72 12 23 10 35
A. Ekblad 73 11 24 10 35
J. Hayes 64 18 13 -4 31
A. Barkov 63 12 17 -2 29
B. Campbell 74 3 21 1 24
B. Pirri 41 20 2 5 22
 
GOALIES: W L OT Sv% GAA
R. Luongo 26 17 11 .922 2.32
A. Montoya 5 7 2 .888 3.08
 
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