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MY360

MY360: Improving The Service

Monday, 02.18.2013 / 1:30 PM / Blogs
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MY360: Improving The Service

Happy Monday Panthers fans. While I’m sure the beginning of the work week has a negative connotation for many of our readers, Monday is made all the more bearable when it is a Florida Panthers game day as it is today.

 

Tonight our Cats will finish off a four-game home stand against the visiting Toronto Maple Leafs before heading out for a two-game trip to Pennsylvania to face the Flyers and the Penguins later this week.

 

Yes, this home stand has been a testing one for fans, as the Panthers fallen in overtime in each of the last three games, I choose to take the positive approach. We’ve earned points in seven of our last eight games, going 3-1-4 in that time, and currently sit only four points out of the No. 8 spot in the Eastern Conference, and five points behind Carolina for first place in the Southeast Division.

 

And as we have learned quickly during this condensed season, with a lot of games in a short period of time, there is always a chance to turn around your fortunes. That is what the Cats have in front of them starting tonight.

 

After returning from the two-game set, we will play three more games at home against Boston, Pittsburgh and Buffalo with a chance to make up more ground in the Conference. It’s going to be thrilling. And although we have endured some heartbreakers this year, the crowds at the BB&T Center have been fantastic and our boys have been playing some exciting, hard-working hockey.

 

That is some of the feedback we heard during our town hall meeting for season ticket holders last week. Our fans are incredibly passionate and loyal, and it is always great to be able to spend time with them, as Dale Tallon and I did, and hear what is on their mind both about the team and our organization as a whole.

 

We got some great comments and feedback, and in addition to a few more wins on the ice, what we also realized was we have to constantly work to improve our customer service in every area of the business. We have the best and most loyal fans in the NHL, fans that have returned to the BB&T Center in droves even after the challenging time we experienced in the fall. We are committed to rewarding those fans with great service, and an incredible experience every time they set foot inside the arena, regardless of the outcome on the ice.

 

As part of that we have been working to offer our fans special opportunities and experiences including the Daughtry and 3 Doors Down concert this Wednesday which is free to all season ticket holders. Fans can also follow me on Twitter (@PanthersYormark) to have the chance to win free tickets to both Panthers games and upcoming concerts.

 

In addition, I continue to receive e-mails and feedback from many of our fans and supporters and I will do everything I can to respond to everyone in a timely manner as all of our guests deserve our thanks and attention.

 

That is going to be one of our main priorities for the rest of this season, and in to the foreseeable future. You have my commitment.

 

Thanks for reading and go Panthers. 

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ABOUT MICHAEL YORMARK
SSE President

Michael R. Yormark is President of Sunrise Sports & Entertainment and is responsible for overseeing all of the organization’s operating entities including the Florida Panthers hockey club, the BB&T Center arena venue, the Saveology.com Iceplex recreational skating and training facility, SSE Gaming, 360 Premium, and more.


Since joining SSE in Sept. 2003 as Chief Operating Officer, Yormark has guided the organization into an era of growth and success. For his efforts, he was promoted to the position of President on Aug. 13, 2007.


Yormark and his staff have succeeded in building SSE in to a world-renowned and diverse professional sports and entertainment company. Yormark has utilized his unique leadership ability to nurture SSE in to an aggressive, hardcharging and innovative company predicated on his professional mantras and philosophies such as “dream big and dare to fail” and “anything is possible.”


Under Yormark’s watch, the Florida Panthers are the reigning Southeast Division Champions and returned to the Stanley Cup Playoffs in 2011-12 for the first time in over a decade. The Panthers also currently boast the top rated group of prospects in the NHL by ESPN and Hockey’s Future. In addition, Yormark has reinvigorated and repositioned the Panthers’ brand in South Florida around the color red signifying passion, intensity and success, making hockey relevant in the market once again. Meanwhile, the BB&T Center is one of the top ranked arena venues of its kind in the world, hosting world-class concerts, shows and events and maintaining industry relationships with promoters such as Live Nation and AEG.


The Saveology.com Iceplex is the only triple ice-sheet facility south of Washington, D.C. and is one of the top facilities of its kind in North American featuring the $10 million state-of-the-art training center for the Panthers. SSE Gaming was formed under Yormark’s watch as a partnership with Las Vegas casino giant Boyd Gaming to develop a casino hotel resort on the property surrounding the BB&T Center. Key to this initiative is the strong government relationships that Yormark and SSE have built and maintained at the city, county, state and national level. 360 Premium is SSE’s premium seating sales and marketing arm, created by Yormark and focused primarily on selling the new all-inclusive Club RED – a brand new arena improvement built with a $7.7 million loan secured by Yormark from Broward County.


Yormark has also helped SSE develop new revenue streams by pioneering the all-inclusive arena club concept (Club RED, etc.), partnering with Boyd Gaming, signing a long-term television rights agreement with FOX Sports, extending and up-selling the naming rights partnership for the BB&T Center (most lucrative in Florida and most valuable in building history), creating dramatic revenue-generating improvements to the arena, and more.


Yormark has also heralded enhanced community involvement from SSE under the revamped Florida Panthers Foundation which donates more than $1 million in kind annually to the fight against pediatric cancer in South Florida. That community commitment continues on a personal level as Yormark sits on the Orange Bowl Committee, the Broward Workshop, Broward Health Foundation board, American Heart Association executive cabinet, Leukemia & Lymphoma Society board, and raised a record amount of money as two-year chair for LLS’ Light The Night Walk.


Yormark and SSE have been consistently recognized as leaders in the industry through awards and media profiles such as: SportsBusiness Journal 40 Under 40 Award, SBJ Stanley Cup Of Business, City Of Sunrise Business Leader Award, South Florida Business Journal Business Of The Year Finalist, Newsweek Magazine, Sports Illustrated, New York Times, American Way, Success magazine, Smart Business magazine, CNBC, South Florida Sun Sentinel’s Mots Influential People, ESPN The Magazine No. 33-ranke pro sports franchise, Pollstar Arena Of The Year finalist, and more. Yormark has also used his incomparable passion for physical fitness and 4 a.m. workouts to support charitable causes, including competing in the 2012 Tough Mudder event benefitting the Wounded Warrior Project.


Before joining SSE, Yormark spent four seasons with Palace Sports & Entertainment and the Tampa Bay Lightning, most recently as Executive Vice President, where he was a Tampa Bay Business Journal Forty Under 40 Award Winner and brokered the naming rights partnership that saw the Ice Palace become the St. Pete Times Forum. He has also served as Vice President of Integrated Sales and Broadcasting for the Columbus Blue Jackets. He began his professional career in corporate sponsorship sales with the New York Yankees and eventually joined the media rep firm Katz Communications in New York City, where he oversaw sports sponsorship sales for their affiliated television stations. From there, Yormark joined Front Row Communications, the marketing and broadcasting arm of Wayne Huizenga's sports holdings. In four years as Vice President of Sales for Front Row, he helped rebuild Sportschannel Florida and assisted in the opening of the BB&T Center.


Yormark and his wife Dana and daughter Sophia reside in Boca Raton.

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