• PRINT
  • RSS

President's Letter: Important Fan Forum Feedback

Monday, 03.11.2013 / 5:00 PM ET / News
Florida Panthers
X
Share with your Friends


President\'s Letter: Important Fan Forum Feedback

Dear Fans,

I hope you are doing well. As you may be aware, over the past six Florida Panthers home games our Vice President of Sales & Service Ryan McCoy and I have been hosting pregame fan forums with season seat owners to get their feedback on everything from their in-arena experience to their overall customer service.

These forums have been enlightening to say the least and it is clear that we must further enhance our commitment to providing the best experience and service in the sports and entertainment industry.

That said, we have already begun to act upon some of the feedback we have gotten and wanted to update all of our fans with responses to the most frequently received comments and issues:

SSO representative responsiveness: We are developing a training program to provide our reps with better service skills. We are also giving the reps more autonomy to make good customer service decisions so they can respond to SSO requests faster and more efficiently. We are also beginning to add more staff to better attend to SSO needs.

Game presentation related issues: We have met with our game presentation staff and have directed them to equitably include all fans (400 level, club level, suite level and 100 level) in fan interaction and recognition elements. In addition, we have already implemented additional replays in to the game presentation but are somewhat limited by our current technology.

Scoreboard: We are actively looking in to a new scoreboard and hope to have one in place sooner rather than later.

SSO benefits: As some fans did not find value in the free SSO concert series we will be sending an update within the next 48 hours with alternative benefits for SSO to choose from.

Parking: In the short term we are working with our vendor USA Parking to expedite parking ingress and egress for the remainder of the season. In the long term we are considering designated SSO parking entrances.

Honoring SSO longevity: We are working on a program to honor SSOs that have been with the organization for a long time, specifically original 93 SSOs. This program should be announced by the end of the season.

Acknowledging special dates for SSO: Due in large part to fan feedback, we have invested in a new CRM system that captures this personal fan data and will allow us to be proactive in acknowledging SSO birthdays, anniversaries, etc.

Philosophical approach to SSO benefits: Although the industry standard is to base benefits on number of games as opposed to number of dollars invested, we are researching new ways to apply benefits that will satisfy all parties.

Ticket exchange and blacked out games: We are one of the only NHL teams to utilize a ticket exchange program and in order to grow our business properly we need to maintain certain limitations. That said, we encourage you to contact your rep with any special circumstances and we will do our best to accommodate you.

Consistent section ushers: We are working with our building General Manager to maintain a consistent usher in SSO sections but this is sometimes made difficult by the frequency of events at the BB&T Center.

That said, we will continue to host these forums for the remainder of the season and we will not stop working until we are providing the incredible level of customer service you expect and deserve. In addition, we encourage you to continue providing feedback in anyway possible and to utilize the “suggestions” area on our web site which can be found here:

http://panthers.nhl.com/club/page.htm?id=37667

Thank you for your time and continued support of this franchise and go Panthers.

Regards,

Michael R. Yormark

President

Florida Panthers

SCHEDULE

HOME
AWAY
PROMOTIONAL

STANDINGS

EASTERN CONFERENCE
  TEAM GP W L OT GF GA PTS
1 p - WSH 82 56 18 8 252 193 120
2 x - PIT 82 48 26 8 245 203 104
3 y - FLA 82 47 26 9 239 203 103
4 x - NYR 82 46 27 9 236 217 101
5 x - NYI 82 45 27 10 232 216 100
6 x - TBL 82 46 31 5 227 201 97
7 x - PHI 82 41 27 14 214 218 96
8 x - DET 82 41 30 11 211 224 93
9 BOS 82 42 31 9 240 230 93
10 CAR 82 35 31 16 198 226 86
11 OTT 82 38 35 9 236 247 85
12 NJD 82 38 36 8 184 208 84
13 MTL 82 38 38 6 221 236 82
14 BUF 82 35 36 11 201 222 81
15 CBJ 82 34 40 8 219 252 76
16 TOR 82 29 42 11 198 246 69

STATS

2015-2016 REGULAR SEASON
SKATERS: GP G A +/- Pts
J. Jagr 79 27 39 23 66
J. Jokinen 81 18 42 25 60
A. Barkov 66 28 31 18 59
J. Huberdeau 76 20 39 17 59
V. Trocheck 76 25 28 15 53
R. Smith 82 25 25 19 50
A. Ekblad 78 15 21 18 36
N. Bjugstad 67 15 19 -8 34
B. Campbell 82 6 25 31 31
B. Pirri 52 11 13 -4 24
 
GOALIES: W L OT Sv% GAA
R. Luongo 35 19 6 .922 2.35
A. Montoya 12 7 3 .919 2.18

 
FloridaPanthers.com is the official Web site of the Florida Panthers. Florida Panthers and floridapanthers.com are trademarks of the Florida Panthers Hockey Club, Ltd. NHL, the NHL Shield, the word mark and image of the Stanley Cup and NHL Conference logos are registered trademarks and NHL Draft name and logo are trademarks of the National Hockey League. All NHL logos and marks and NHL team logos and marks as well as all other proprietary materials depicted herein are the property of the NHL and the respective NHL teams and may not be reproduced without the prior written consent of NHL Enterprises, L.P. Copyright © 1999-2016 Florida Panthers Hockey Club, Ltd and the National Hockey League. All Rights Reserved.