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SSE Launches “Talk To Us” Service And Experience Campaign

Friday, 04.5.2013 / 3:00 PM ET / News
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SSE Launches \u201CTalk To Us\u201D Service And Experience Campaign

SUNRISE, Fla. – Sunrise Sports & Entertainment announced today it’s new customer service and experience campaign entitled “Talk To Us.” 



The campaign (also see attached letter) focuses on taking the customer service and experience for Florida Panthers fans and all BB&T Center guests to an even higher level by encouraging all fans, guests and constituents to provide feedback – good and bad – through a variety of mediums.  



Talk To Us has it’s own logo and will be activated through a fully-integrated marketing and advertising campaign including in-arena digital and static signage, online, outdoor, social media, radio, television, and more. 



Fans will be able to “Talk To Us” and submit feedback through a variety of mediums including FloridaPanthers.com/talk2us, TheBBTCenter.com, Twitter using the hashtag #talk2us, Facebook, and at the BB&T Center by talking to SSE executives and staff members or visiting the arena’s North and South VIP desks. 



“Customer service and experience is a huge part of what we do and we are excited to announce the ‘Talk To Us’ program to encourage our guests to provide the critical feedback that helps make us better,” said SSE President Michael R. Yormark. “Our fans and guests know what it is like to experience a Panthers game or BB&T Center concert from every singe angle and perspective and that on the ground intelligence is and will continue to be invaluable as we strive to provide the best service and experience possible.”  



Part of the Talk To Us campaign is the new Panthers pregame fan forum program where President Michael R. Yormark and Vice President of Sales & Service Ryan McCoy sit with Cats season seat owners to get their feedback on all aspects of their service and experience, process that feedback, and use it to make critical changes to the franchise’s overall operations. 



In addition, BB&T Center General Manager Brett Stefansson is working directly with Yormark, McCoy and the SSE Steering Committee to conduct thousands of guest surveys for all events. These comprehensive guest surveys cover every major touch point in order to find growth and improvement areas in the overall guest experience. 



Sunrise Sports & Entertainment is the premier company of its kind in South Florida. Florida Panthers Social Media is powered by Ford - follow us on Twitter and Facebook. Home to the Florida Panthers Hockey Club and internationally recognized concerts and events, the Broward County-owned BB&T Center is one of the top ranked venues of its kind in the world.

STANDINGS

EASTERN CONFERENCE
  TEAM GP W L OT GF GA PTS
1 p - NYR 82 53 22 7 252 192 113
2 y - MTL 82 50 22 10 221 189 110
3 x - TBL 82 50 24 8 262 211 108
4 x - WSH 82 45 26 11 242 203 101
5 x - NYI 82 47 28 7 252 230 101
6 x - DET 82 43 25 14 235 221 100
7 x - OTT 82 43 26 13 238 215 99
8 x - PIT 82 43 27 12 221 210 98
9 BOS 82 41 27 14 213 211 96
10 FLA 82 38 29 15 206 223 91
11 CBJ 82 42 35 5 236 250 89
12 PHI 82 33 31 18 215 234 84
13 NJD 82 32 36 14 181 216 78
14 CAR 82 30 41 11 188 226 71
15 TOR 82 30 44 8 211 262 68
16 BUF 82 23 51 8 161 274 54

STATS

2014-2015 REGULAR SEASON
SKATERS: GP G A +/- Pts
J. Huberdeau 79 15 39 10 54
J. Jokinen 81 8 36 -2 44
N. Bjugstad 72 24 19 -7 43
A. Ekblad 81 12 27 12 39
B. Boyes 78 14 24 11 38
A. Barkov 71 16 20 -4 36
J. Hayes 72 19 16 -4 35
B. Campbell 82 3 24 4 27
B. Pirri 49 22 2 6 24
D. Bolland 53 6 17 4 23
 
GOALIES: W L OT Sv% GAA
R. Luongo 28 19 12 .921 2.35
A. Montoya 6 7 2 .892 3.01
 
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