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SSE Launches “Talk To Us” Service And Experience Campaign

Friday, 04.5.2013 / 3:00 PM ET / News
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SSE Launches \u201CTalk To Us\u201D Service And Experience Campaign

SUNRISE, Fla. – Sunrise Sports & Entertainment announced today it’s new customer service and experience campaign entitled “Talk To Us.” 



The campaign (also see attached letter) focuses on taking the customer service and experience for Florida Panthers fans and all BB&T Center guests to an even higher level by encouraging all fans, guests and constituents to provide feedback – good and bad – through a variety of mediums.  



Talk To Us has it’s own logo and will be activated through a fully-integrated marketing and advertising campaign including in-arena digital and static signage, online, outdoor, social media, radio, television, and more. 



Fans will be able to “Talk To Us” and submit feedback through a variety of mediums including FloridaPanthers.com/talk2us, TheBBTCenter.com, Twitter using the hashtag #talk2us, Facebook, and at the BB&T Center by talking to SSE executives and staff members or visiting the arena’s North and South VIP desks. 



“Customer service and experience is a huge part of what we do and we are excited to announce the ‘Talk To Us’ program to encourage our guests to provide the critical feedback that helps make us better,” said SSE President Michael R. Yormark. “Our fans and guests know what it is like to experience a Panthers game or BB&T Center concert from every singe angle and perspective and that on the ground intelligence is and will continue to be invaluable as we strive to provide the best service and experience possible.”  



Part of the Talk To Us campaign is the new Panthers pregame fan forum program where President Michael R. Yormark and Vice President of Sales & Service Ryan McCoy sit with Cats season seat owners to get their feedback on all aspects of their service and experience, process that feedback, and use it to make critical changes to the franchise’s overall operations. 



In addition, BB&T Center General Manager Brett Stefansson is working directly with Yormark, McCoy and the SSE Steering Committee to conduct thousands of guest surveys for all events. These comprehensive guest surveys cover every major touch point in order to find growth and improvement areas in the overall guest experience. 



Sunrise Sports & Entertainment is the premier company of its kind in South Florida. Florida Panthers Social Media is powered by Ford - follow us on Twitter and Facebook. Home to the Florida Panthers Hockey Club and internationally recognized concerts and events, the Broward County-owned BB&T Center is one of the top ranked venues of its kind in the world.

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EASTERN CONFERENCE
  TEAM GP W L OT GF GA PTS
1 p - WSH 82 56 18 8 252 193 120
2 x - PIT 82 48 26 8 245 203 104
3 y - FLA 82 47 26 9 239 203 103
4 x - NYR 82 46 27 9 236 217 101
5 x - NYI 82 45 27 10 232 216 100
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8 x - DET 82 41 30 11 211 224 93
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11 OTT 82 38 35 9 236 247 85
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13 MTL 82 38 38 6 221 236 82
14 BUF 82 35 36 11 201 222 81
15 CBJ 82 34 40 8 219 252 76
16 TOR 82 29 42 11 198 246 69

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2015-2016 REGULAR SEASON
SKATERS: GP G A +/- Pts
J. Jagr 79 27 39 23 66
J. Jokinen 81 18 42 25 60
A. Barkov 66 28 31 18 59
J. Huberdeau 76 20 39 17 59
V. Trocheck 76 25 28 15 53
R. Smith 82 25 25 19 50
A. Ekblad 78 15 21 18 36
N. Bjugstad 67 15 19 -8 34
B. Campbell 82 6 25 31 31
B. Pirri 52 11 13 -4 24
 
GOALIES: W L OT Sv% GAA
R. Luongo 35 19 6 .922 2.35
A. Montoya 12 7 3 .919 2.18

 
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