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News

SSE Launches “Talk To Us” Service And Experience Campaign

Friday, 04.05.2013 / 3:00 PM / News
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SSE Launches \u201CTalk To Us\u201D Service And Experience Campaign

SUNRISE, Fla. – Sunrise Sports & Entertainment announced today it’s new customer service and experience campaign entitled “Talk To Us.” 



The campaign (also see attached letter) focuses on taking the customer service and experience for Florida Panthers fans and all BB&T Center guests to an even higher level by encouraging all fans, guests and constituents to provide feedback – good and bad – through a variety of mediums.  



Talk To Us has it’s own logo and will be activated through a fully-integrated marketing and advertising campaign including in-arena digital and static signage, online, outdoor, social media, radio, television, and more. 



Fans will be able to “Talk To Us” and submit feedback through a variety of mediums including FloridaPanthers.com/talk2us, TheBBTCenter.com, Twitter using the hashtag #talk2us, Facebook, and at the BB&T Center by talking to SSE executives and staff members or visiting the arena’s North and South VIP desks. 



“Customer service and experience is a huge part of what we do and we are excited to announce the ‘Talk To Us’ program to encourage our guests to provide the critical feedback that helps make us better,” said SSE President Michael R. Yormark. “Our fans and guests know what it is like to experience a Panthers game or BB&T Center concert from every singe angle and perspective and that on the ground intelligence is and will continue to be invaluable as we strive to provide the best service and experience possible.”  



Part of the Talk To Us campaign is the new Panthers pregame fan forum program where President Michael R. Yormark and Vice President of Sales & Service Ryan McCoy sit with Cats season seat owners to get their feedback on all aspects of their service and experience, process that feedback, and use it to make critical changes to the franchise’s overall operations. 



In addition, BB&T Center General Manager Brett Stefansson is working directly with Yormark, McCoy and the SSE Steering Committee to conduct thousands of guest surveys for all events. These comprehensive guest surveys cover every major touch point in order to find growth and improvement areas in the overall guest experience. 



Sunrise Sports & Entertainment is the premier company of its kind in South Florida. Florida Panthers Social Media is powered by Ford - follow us on Twitter and Facebook. Home to the Florida Panthers Hockey Club and internationally recognized concerts and events, the Broward County-owned BB&T Center is one of the top ranked venues of its kind in the world.

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EASTERN CONFERENCE
  TEAM GP W L OT GF GA PTS
1 TBL 48 30 14 4 156 127 64
2 NYI 46 31 14 1 151 129 63
3 DET 47 27 11 9 139 119 63
4 MTL 45 29 13 3 123 106 61
5 PIT 46 26 12 8 138 117 60
6 NYR 44 27 13 4 134 106 58
7 WSH 46 24 13 9 137 120 57
8 BOS 48 25 16 7 126 121 57
9 FLA 44 20 14 10 107 122 50
10 OTT 46 19 18 9 126 128 47
11 TOR 48 22 23 3 142 150 47
12 PHI 48 19 22 7 130 146 45
13 CBJ 45 20 22 3 113 142 43
14 NJD 47 17 22 8 107 134 42
15 CAR 46 16 25 5 98 120 37
16 BUF 47 14 30 3 89 167 31

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2014-2015 REGULAR SEASON
SKATERS: GP G A +/- Pts
N. Bjugstad 44 15 12 1 27
J. Huberdeau 41 8 17 1 25
A. Ekblad 44 6 19 7 25
J. Jokinen 43 4 20 0 24
J. Hayes 36 13 7 1 20
B. Boyes 42 9 11 1 20
S. Bergenheim 33 7 9 4 16
T. Fleischmann 38 5 8 9 13
V. Trocheck 28 4 9 6 13
D. Kulikov 39 1 12 -2 13
 
GOALIES: W L OT Sv% GAA
R. Luongo 17 10 8 .923 2.32
A. Montoya 3 4 2 .887 3.09
 
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